Cancellations, Production & Warranty Policy

Cancellations, Production & Warranty Policy — B2B

This policy applies to all wholesale orders placed through the Ceferina B2B portal. Please read carefully before confirming your order.

1. Order Cancellations

Due to the made-to-order artisanal nature of Ceferina products, cancellations are subject to the following conditions:

  • Before production begins: Cancellation requests submitted within 48 hours of payment confirmation may be accepted, subject to a 10% administrative fee. Requests after this window cannot be accepted.
  • Once production has started: Orders cannot be cancelled or modified once materials have been cut or weaving has commenced. No refund will be issued.
  • Partial cancellations: Partial SKU cancellations are not permitted once production has started. Full order cancellations are evaluated case by case.

2. Order Modifications

Modifications to quantity, color, or SKU composition may be requested within 24 hours of order confirmation, provided production has not yet begun. All modifications must be submitted in writing to info@ceferina.com and are subject to written approval by the Ceferina B2B team.

3. Production Lead Time

Standard production lead times are as follows:

  • Small orders (up to 20 units): 15–25 business days.
  • Medium orders (21–60 units): 25–45 business days.
  • Large or custom orders (61+ units): 45–70 business days, to be confirmed at order acceptance.

Lead times begin upon confirmation of wire transfer receipt. Ceferina will notify the buyer of any production delays exceeding 5 business days beyond the estimated date.

4. Quality Control

Every Ceferina piece undergoes a quality inspection prior to packing. Products showing structural defects (broken threads, unraveling, incorrect sizing beyond artisanal tolerance) are set aside and replaced. Artisanal color and dimension variations within the stated tolerances (see Wholesale Terms) do not constitute defects.

5. Defective or Damaged Items

If a buyer receives items that are structurally defective or damaged in transit, the following procedure applies:

  1. Notify Ceferina within 5 business days of delivery by email to info@ceferina.com.
  2. Provide photographic evidence of the defect or damage, including packaging photos
  3. Ceferina will assess the claim and, if accepted, offer one of the following: replacement in the next production run, or a credit note for the value of the affected units.
  4. Cash refunds are not issued for B2B orders. Replacements are subject to availability and production scheduling.

6. Warranty

Ceferina guarantees that all products are free from manufacturing defects at the time of dispatch. This warranty does not cover:

  • Normal wear and aging of natural fibers.
  • Damage resulting from improper care, washing, or handling.
  • Artisanal variations inherent to handcrafted production (as described in the Wholesale Terms).
  • Damage caused during customs inspection or transit delays.

For any claim or inquiry, contact info@ceferina.com. All communications must be in writing for traceability purposes.