FAQs
Frequently asked questions related to payments, shipping, and more.
We answer your questions:
SHIPPING AND DELIVERY TIMES
Delivery time depends on the availability of the selected product:
Products in Stock (Bestsellers): If the item is available in our boutique, shipping will be processed within 48 business hours after payment confirmation.
Pre-Order Products: As part of our slow luxury and artisanal philosophy, some colors or yarns are woven especially for you. These items have an estimated production time of 20 days.
Important note: If your order includes an in-stock product, it is very likely that you will receive it much sooner than indicated in the Pre-Order timeframe.
Shipping Tracking: Once your blanket or poncho has been dispatched, you will receive an automatic email with your Tracking ID. You will be able to monitor your item's journey in real-time through the FedEx / DHL / Andreani platform.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship our parts from Argentina to the world via Fedex and DHL. Transit times will depend on the final destination (United States, Mexico, Europe, etc.).
PRICES AND CURRENCY (ARGENTINA ONLY)
Why do prices vary in the shopping cart if I buy from Argentina?
Our international store is set up in Dollars (USD) to offer global transparency. However, for our customers in Argentina, we guarantee the best possible conversion at checkout:
In-Store Conversion: The price in Pesos ($) you see when browsing is a reference calculated by an automatic currency converter.
Payment Transparency: When paying through Mercado Pago, the Official Exchange Rate (BNA Buyer) of the day will be applied. This means that the final price in the cart is usually lower than what the website's converter shows.
Example of Conversion Transparency:
Web Price: US$ 318 (Converter Reference: $534,845).
Actual Price Upon Payment: When processing your payment with Mercado Pago (using the Official BNA Exchange Rate), the final value will be adjusted (e.g., $525,225), ensuring you pay the fair value according to the local market.
ARE THE PRODUCTS ALWAYS IDENTICAL TO THE PHOTOS?
UNIQUE PIECES POLICY. At Ceferina, we work with natural fibers (mohair, wool, cotton) and processes 100% handmade by artisans. As these are unique and limited-edition pieces, they may present minimal variations, which are the hallmark of authenticity for a luxury handcrafted product.